Privacy Policy

The Wild Sage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Complete health assessments
• Book consultations with practitioners
• Contact us for support

This information may include:

• Name and contact information (email, phone number, address)
• Date of birth
• Medical history and health information
• Lifestyle and dietary information
• Payment information (processed securely by third-party providers)

Automatically Collected Information

We may automatically collect certain information when you use our application, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your health assessments and provide personalized recommendations
• Facilitate consultations between you and qualified practitioners
• Communicate with you about your account and our services
• Send you important updates, newsletters, and marketing communications (with your consent)
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security concerns
• Comply with legal obligations

We do not sell your personal information. We may share your information only in the following circumstances:

• With Healthcare Practitioners: When you book a consultation, we share relevant health information with the practitioner to facilitate your care.
• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, hosting, analytics).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information for any other purpose with your explicit consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information
• Secure authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Opt-Out: You can opt out of marketing communications at any time.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at the details provided at the end of this policy.

The WhatHerb? application may request access to your device's camera and/or microphone for the purposes of facilitating video consultations with qualified herbal medicine practitioners.

When Camera/Microphone Access Is Requested

• Video Consultations: Camera and microphone access is used solely to enable live video or audio calls between you and your practitioner via our integrated video platform (Google Meet).
• Document Uploads: If you use your device camera to photograph and upload health documents (e.g. lab results), camera access is used only for that capture.

What We Do Not Do

• We do not record video or audio sessions without your explicit consent.
• We do not access your camera or microphone in the background or outside of an active session.
• We do not store, process, or share any video or audio data captured during consultations on our own servers — all video calls are facilitated by Google Meet and subject to Google's privacy policy.

Your Control

• Camera and microphone permissions are optional and requested only at the point of use (e.g. when joining a video call).
• You may deny or revoke camera/microphone permissions at any time through your browser or device settings without affecting your ability to use other features of the platform.
• Phone and in-person consultation options are available if you prefer not to use your camera.

Third-Party Video Platform

Video consultations are delivered via Google Meet. By joining a video consultation, you are also subject to Google's Privacy Policy. We recommend reviewing this policy before participating in video calls.

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our application.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.